RRSAINDIA / WEBSITE POLICIES

Refund Policy

Last updated: 3 November 2026

RRSAINDIA accepts voluntary donations to support animal rescue, treatment, nutrition, shelter and related charitable work. This policy explains how donation refund requests are reviewed.

1. Eligibility for review

A refund may be considered for a duplicate payment, an incorrect amount entered by mistake, a technical error or an unauthorized payment reported for verification. Each request is reviewed individually using the transaction records and surrounding circumstances.

2. How to request a refund

Please email management@rrsaindia.org, preferably within 7 days of the transaction, with your full name, contact number, donor email address, transaction or receipt reference, payment date, amount and reason for the request. Include relevant proof of payment, but never send card numbers, passwords, PINs or OTPs. If you suspect an unauthorized payment, also notify your bank or payment provider promptly.

3. Review and approval

We may ask for additional information to verify the donor and transaction. Submitting a request does not guarantee approval. Decisions consider the reason, payment status, applicable requirements and whether funds have already been allocated or used. We will communicate the outcome through the contact details provided.

4. Processing approved refunds

After approval, a refund will normally be processed within 7 to 10 working days. Wherever possible, funds will be returned through the original payment method to the original payer. The time taken for the credit to appear depends on the bank, payment gateway or other payment service.

5. Charges and third-party processing

Any non-recoverable payment or processing charge may be deducted only where applicable and legally permitted, with the relevant deduction explained to the donor. We cannot control bank or payment-provider processing delays.

6. Funds already used and recurring contributions

Refunds may not ordinarily be available where a donation has already been allocated or used for charitable work, except where applicable requirements provide otherwise. Exceptional cases may be reviewed individually. Stopping future recurring donations does not automatically refund an earlier payment; cancellation and refund requests are handled separately.

7. Policy updates and your rights

This policy may be updated for future requests. The version applicable to a request and any mandatory rights or requirements will be taken into account. Nothing here limits rights available under applicable law.

8. Refund enquiries

RRSAINDIA
Rescue and Rehabilitation of Stray Animals Foundation
Near Jol Village Water Canal, Bakrol-Vadtal Road, Jol Village, Anand, Gujarat 388315, India
Email: management@rrsaindia.org
Phone: +91 97240 00939

For assistance, visit our Contact Us page.